Mahalo for using Maui Activity Concierge, LLC for your booking request! We hope you are looking forward to your stay. We want all of our guests to enjoy the island of Maui to the fullest with the understanding that there are policies associated with reserving item(s). Below we have outlined the booking and cancel policies associated with your booking for your review. Upon accepting the policies, we will finalize your confirmation itinerary accordingly:
All reservations are subject to availability and we will do our best to accommodate all booking requests in the event availability is limited. Due to the popularity of most of the item(s) that Maui Activity Concierge, LLC reserves, space is often limited and advance planning is required. Submitting a booking request is not a guarantee that the requested item(s) are confirmed until you are provided with an confirmation itinerary from Maui Activity Concierge, LLC that has a vendor confirmation number listed. If you are requesting an item(s) inside of the cancel period, Maui Activity Concierge, LLC will verify availability first and then process payment. In the event you are booking inside of the cancellation policy and the item(s) you are requesting are not available, we will contact you to review alternatives option and your card will not be processed until we are able to discuss the other options and pricing. Each item we reserve has different pricing even though they may be similar in nature. In the event your requested item(s) are not available for future bookings outside of the cancellation policy, we will contact you to provide options to discuss details of other options including pricing and availability before processing payment.
After Maui Activity Concierge, LLC has verified availability for your requested item(s), we will email you a confirmation itinerary which is a document that outlines general details that acts as a “calendar” for your stay that includes a listing of requested items(s) you are requesting and also include details such as date, check in time, cancel policy and other generic items. Each item has a different cancellation policy which is listed on the confirmation itinerary that we email to you. It is your responsibility to ensure this document is received by checking your email, junk, spam, or other folders. If you do not receive a confirmation itinerary with in 24 hours of submitting a booking request, please contact us. Guests are required to have read, acknowledged, and agree to the cancellation policy listed on the confirmation itinerary and as outlined. A more detailed follow up email will be sent you a few days prior to each of your planned item(s). Reservations may not be confirmed until the guests has confirmed they read, accepted and understand the polices for their confirmation itinerary.
Tickets / Vouchers
At the cancellation period for your item(s), we will email you a detailed confirmation email that outlines more specific information related to your item(s) including driving directions, recommended items to bring with you, a reminder of the cancellation policy, and other helpful tour details. It is not required to print tickets / vouchers off as we email a copy of your tickets/voucher to the vendor. It is your responsibility to ensure to review all communications that are sent to you via email from Maui Activity Concierge, LLC. If you do not receive your voucher/tickets or a detailed email confirmation by 24 hours prior via email, please contact us right away at 808-868-0253 or by email at info@MauiActivityConcierge.com during business hours. Please ensure to check your junk / spam folder as well!
Credit Card Processing
your card will not be processed until the outlined cancellation period for your booking listed on the confirmation itinerary and as outlined on the item(s) page on our website at the time of requesting booking. At the cancellation period for your item(s), we will email you a receipt for the charge. The charge will appear on your statement as “Maui Activity Concierge, LLC - 808-868-0253”. In the event you have multiple items arranged that have different cancellation deadlines, we will process the full total of your confirmation itinerary at once at the cancel period of the first item(s) reserved. All charges will be processed by Maui Activity Concierge, LLC in U.S. Dollar ($) and will not include any currency exchange rate implemented by your bank. Your bank my charge other fees such as exchange rates or other fees or for using an international credit card. Guests are responsible to understand their banks fees before using their card with Maui Activity Concierge, LLC. In the event we are not able to process payment to your card at the cancellation period outlined on your confirmation itinerary, we will attempt to notify you accordingly. In the event we are not able to get in touch with you to collect a new card, for any reason, your item(s) may be cancelled and is not guaranteed that Maui Activity Concierge LLC will be able to rebook the item(s). Maui Activity Concierge, LLC is responsible to provide the vendor with payment in full at the cancellation period for your booking and in the event we can not process payment to the card provided by the guest, we may need to cancel your booking. Contacting your card company to notify them you are expecting to travel and are expecting charges from Maui Activity Concierge, LLC is highly recommended.
We highly recommend that you contact your own insurance provider to see if they provide travel insurance. Guests are required to cancel their item(s) before the cancellation period for their booking listed on the confirmation itinerary regardless if there is travel delays or cancellations that result in you missing your booked item(s).
We may need to provide the vendor with your contact phone number to reconfirm the booking or to contact you incase of urgent matters or changes the day of your schedule item(s). By submitting a booking request with Maui Activity Concierge, LLC, you understand and agree that Maui Activity Concierge, LLC or the vendor may use your phone number and email address to contact you in the event there are changes to your requested item(s). Some tours, not all, include pick up service and in the event the item(s) you have requested include transportation, we may need to provide the vendor with the address you are staying at. If you do not wish to have the vendor pick you up at your accommodation or for us to provide them with the pick up address of your accommodation, please notify us prior to booking to arrange for an alternative pick up location. We are not able to share you billing details with vendors as only the last 4 digits of your card are visible to Maui Activity Concierge, LLC. It is the guests responsibility to provide Maui Activity Concierge, LLC with an accurate phone number and email address they can access while traveling.
Changes are allowed to your booking as long as the changes are being done outside of the cancellation period listed on your confirmation itinerary. Once the cancellation period has passed, modifications may not be allowed. Modifications must be done during business hours and by phone only by calling 808-868-0253 and guests not be within the cancellation period listed. We are not able to modify bookings unless we speak directly with you by phone during regular business hours. Voicemail or email requests to modify or cancel are not accepted. In the event the cancellation period occurs outside of Maui Activity Concierge, LLC’s business hours, you will need to contact us during business hours before the cancellation period occurs.
All item(s) that Maui Activity Concierge, LLC can reserve will have a cancellation policy and each item will have the cancel policy listed on your confirmation itinerary. Maui Activity Concierge, LLC books a variety of services and activities and each vendor may have different cancellation policies. The cancellation policy is noted, in writing, on all items on our website and on your confirmation itinerary. In the event there is not a cancellation policy listed for the an/the item(s) reserved, it is understood that it is non-refundable unless other wise noted by Maui Activity Concierge, LLC in writing. The standard cancellation policy for most, not all, item(s), is seventy two hours prior to the item(s) check in time. In the event the cut off for the cancellation period occurs outside of business hours (example, early morning or late night), you will need to contact us during business hours before the cancellation period occurs by the day prior. Your confirmation itinerary outlines the cancellation period for your booking and exceptions to this are not offered. All cancellations must be made by phone only at 808-868-0253 during business hours. Cancellations are not accepted in any other way other than by phone. Reservations are not cancelled until you receive a confirmation cancellation email from Maui Activity Concierge, LLC. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
The reason for the cancellation policy implemented by Maui Activity Concierge, LLC is that Maui Activity Concierge, LLC must pay the vendor by the cancellation period in full for the items booked. Regardless if you use the item(s) or not, the guests are still required to pay in full for the cost of the booking. No-shows, cancellations made within the cancel period, travel delays, flight cancellations, or any other reason to cancel inside of the cancel period will not be refunded once inside of the cancel period. All cancellation policies are listed on your confirmation itinerary and by reading, acknowledging, and accepting the terms listed, you agree to these policies. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
refunds are not offered once inside of the cancellation policy listed on your confirmation itinerary. In the event the vendor determines there is reason(s) why the item(s) you have booked can not operate, guests will have the choice to reschedule or receive a full refund. Guest who do not meet the requirements for the item(s) will not receive refunds. It is the guest responsibility to know their own abilities and sensitivities and guests who become ill during a trip, which includes but is not limited to motion sickness, on any item(s) booked, will not be refunded. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Services with Delivery
items that involve delivery services such as grocery, paddle board rentals, baby gear, and anything else that is delivered to your accommodation are non-refundable once delivered and refunds are not offered to guests who do not use the items that are booked regardless of conditions, weather, travel delays, or for any other reason. Guest understand that delivery services are a convenience and that Maui Activity Concierge, LLC must pay the service provider in full at the cancellation period and that refunds are not offered once the items are delivered or once inside of the cancellation policy. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Weather / Conditions
vendors reserve the right to alter their operations at their discretion pending conditions. This is for your safety and for the safety of others. We want all guest to have a great time though at times the weather may cause the item(s) booked to be modified. This includes, but is not limited to weather concerns, conditions, mechanical issues, or other reasons. In the event the conditions do not allow the activity to occur, determined by the vendor, guests have the right to request us to reschedule or to receive a full refund. Guests may not cancel or modify the booking once inside Please contact Maui Activity Concierge, LLC in the event that the vendor contacts you to cancel due to conditions to receive your refund. In the event the vendor determines a need to cancel and you wish to have a refund, please allow 5-7 business days for the refund to process to your account. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Guest who no-show or who are late and miss their scheduled item(s) will not be refunded regardless of the reason for being late or not arriving to their booked item(s). Guests are responsible to arrive to their scheduled item on time regardless if there is travel delays or not, this includes flight delays or cancellations. Guests who are booking item(s) for the day of or after your scheduled landing date/time and have delayed or cancelled flights, for any reason causing them to miss their tour will not be refunded once inside of the cancel period. Guests who have a change a change of plans, for any reason that results in them to miss their trip will not be refunded once inside of the cancel period. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Car Rental Policies
If you are reserving a car, you agree and understand that Maui Activity Concierge, LLC will only collect the base portion of the car rental (the price displayed on the website and itinerary) and all other charges will be charged directly from the car rental facility for taxes, fees, upgrades, insurance, damages, or costs will be charged directly at the car rental facility. You agree and understand the booking policies for rental cars listed on website, email confirmation, and confirmation itinerary. Refunds are not offered, for any reason, once inside of the cancellation period. Guests understand that they have read all of the booking policies and details about car rentals listed on our website and in their email confirmation.
As a reminder, the base portion of your car is paid for with us (Maui Activity Concierge, LLC) and does not include any insurance plan(s), mandatory Government taxes & fees, and other upgrades such as GPS, car seats, etc. which will be charged separately by AVIS when getting your car. Like any car rental facility, please be patient when picking up your car as there are other guests picking up their cars too and you may consider signing up for an AVIS Preferred Membership ahead of time to avoid longer lines. Refunds or cancellations are not accepted if you arrive and do not want to wait in line to pick up the car and decide to go elsewhere to rent a car. All reservations must be cancelled before the cancel period listed on your confirmation itinerary.
Car Rental Taxes and Fees
As a reminder, the base portion of your car is already paid for and your taxes and fees will be paid directly at AVIS when you return the car - they can also help you with the details of the taxes and fees when you pick up the car. If you wish to extend your rental, please let me know so I can notify them accordingly. Below is the current estimated taxes that the State and Federal Government will charge which are subject to change at the discretion of the Government. If you have any questions about the taxes or fees, an AVIS representative will be happy to help you upon arrival to the rental facility. As a reminder, the base portion of your car is paid for and does not include the mandatory taxes and fees in which are paid for directly at AVIS. Insurance, taxes, fees, and other upgrades such as GPS, car seats, etc. are not included in your rental price and will be charged separately by AVIS when returning the car. Here are some more details about your car rental:
- General Excise (State Tax): 4.166%
- Hawaii State Rental Motor Vehicle Surcharge: $3.00/ day (24 hours)
- Customer Facility Charge: $4.50/day (24 hours)
- Vehicle License Fee: $1.20/day (24 hours)
- Airport Concession Fee:11.11%
Car Rental Insurance Plans
Prior to your arrival, we highly recommend you contact your insurance company to see if you are covered in a rental car. If you wish to opt for any additional insurance plans, you may do so directly with AVIS when you pick up the rental and pay for any additional items directly with AVIS. It is your responsibility to do this.
Car Rental Upgrades (optional)
It is your decision to upgrade your vehicle to a different category of car upon arrival to the AVIS facility. You will still pay the base price of the car that you have reserved with Maui Activity Concierge, LLC and you will be responsible for the cost of the upgrade and the different taxes / fees category that your upgrade may incur. Upgrades are based on availability upon arrival to the AVIS counter. Please ask the agent at AVIS for details. The decision to upgrade the vehicle is your decision and it is your responsibility to fully understand the upgrade costs prior to confirming the upgrade with AVIS. Maui Activity Concierge, LLC is not able to view or provide additional details of the upgrades as the transaction is handled between the guest and AVIS directly.
Car Rental Duration & Return Times
All rentals are valid in 24-hour increments. Providing your landing and departure better assists AVIS in understanding when guests will be picking up and returning rental cars, however, this is not a guarantee pick up time - it is a notice to the AVIS team for an estimate when you are landing. AVIS will do their best to to assist all guests in rental facility as quickly as possible. Upon arrival to the counter at AVIS, reconfirm with the AVIS agent when the start and end time is for your service agreement with them. If you pick up the car at, for example, 3:15pm, it is due back on your departure date at 3:15pm. If you have a later flight, please notify us prior to your arrival as it may be more cost effective to reserve the car for one more night than to pay the hourly overage fees for returning the car after your designated return time. Often times the hourly rate is equivalent to our daily rate. Your car rental contact will outline more details of the various policies. Please ask the AVIS agent if you have questions or do not understand the items on the contract.
Car Rental Contract
Upon arrival to the AVIS facility, guests are presented with an AVIS rental contract and guests are responsible to understand the various terms and conditions in the contract that may potentially apply towards your reservation. These incidental charges include and are not limited to late return fees, damages, insurance, and excessive cleaning fees, etc. Please ask questions at the counter if you do not understand the various fees that may apply. Maui Activity Concierge, LLC is not responsible for guests negligence to look at their receipt and review charges with AVIS! You will receive two separate charges for your car rental, one from Maui Activity Concierge, LLC for the base portion of the car rental and one from AVIS which will include government taxes/fees, insurance, upgrades, any incidental charges, car seats, etc. For questions about the charge(s) that AVIS has applied to your card, please contact them at 1-800-352-7900. Upon returning the car, please ensure to get a receipt and review this PRIOR to leaving the AVIS facility and review your bill! You will pay the base portion of your rental with Maui Activity Concierge, LLC and the taxes/fees with AVIS.
Car Rental Cancellation Policy
All car rental reservations require a 72 hour cancellation period (3 days prior to your arrival date) and all cancellation requests must be made during our business hours of operation. Refunds are not offered to any booking within the cancellation period of 72 hours for any reason including travel delays. Travel insurance is highly recommended and up to the guests’ to purchase on their own. Cancellation reasons includes, but is not limited to, no-show, change of plans, do not need the car, guest count changing, accidental duplicate booking, invalid ID or other form of payment at AVIS or for any other reasons. Guests who no-show to their booking that Maui Activity Concierge has confirmed will be charged in the full amount without refund of the base portion of the car that we processed payment for. Guests are to notify Maui Activity Concierge prior to the cancellation period of any changes to their booking. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Credit Card Disputes
Maui Activity Concierge wants to help resolve any questions or concerns for billing directly with guests that use our website. The total cost and cancel policy of each item(s) being booked are listed on your confirmation itinerary that is emailed to you at the time of booking. By submitting a booking request, you agree to give Maui Activity Concierge, LLC the chance to resolve any issues directly with you within 90 days of the date of the charge. If we are not able to resolve the issues within 90 days, you may seek relief via arbitration with your credit card company. All guest(s) must abide by the cancellation policy listed on their confirmation itinerary regardless of the reason for cancellation, no exceptions. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies. By agreeing to the terms and conditions and by submitting your booking request, you understand, agree, and acknowledge all of the policies listed in the terms and conditions. Our contact phone number is 808-868-0253 and our email address is info@MauiActivityConcierge.com.
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY: THIS SECTION RELEASES MAUI ACTIVITY CONCIERGE LLC FROM ALL LIABILITY: I am aware that there are dangers and inherent risks when participating in the activities or services that have been arranged (the “Activities”). I am voluntarily participating in these Activities and/or being the parent, guardian or person having the care and custody of the child/children/minor(s) (individually or collectively referred to as the “Child”) hereby consent to their participation in the Activities. I have informed Maui Activity Concierge of any physical limitations that I (and the Child) may have. I understand Maui Activity Concierge will rely upon the information that I provide. I hereby release Maui Activity Concierge LLC, and their respective affiliates, subsidiaries, officers, directors, shareholders, members, managers, representatives, employees, and agents (“Releasees”) from any and all claims, actions, damages, costs, and expenses, including, but not limited to, personal injury, property damage or wrongful death relating in any way to my (and the Child’s) use of the equipment rented from Releases or their contractors, the Activities or any activities incidental thereto. THIS INCLUDES, WITHOUT LIMITATION, ANY CLAIMS, DAMAGES OR ACTIONS ARISING OR RESULTING FROM THE ORDINARY NEGLIGENCE OF RELEASEES. I hereby agree to waive any and all such claims and declare that this Waiver and Release is to be binding upon my (and the Child’s) heirs, executors, administrators, and assigns. I FULLY UNDERSTAND THAT I (AND THE CHILD) FOREVER GIVE UP ANY RIGHT TO SUE OR MAKE CLAIM AGAINST THE RELEASEES IF I (OR THE CHILD) SUFFER INJURY OR DAMAGE EVEN THOUGH I DO NOT KNOW WHAT OR HOW EXTENSIVE THE INJURY OR DAMAGE MAY BE. I HEREBY PERSONALLY ASSUME ALL RISKS WHETHER FORESEEN OR UNFORESEEN IN CONNECTION WITH THE MY (AND THE CHILD’S) USE OF THE EQUIPMENT, THE ACTIVITIES AND ANY ACTIVITIES INCIDENTAL THERETO AND FURTHER TO INDEMNIFY AND HOLD HARMLESS THE RELEASEES FROM ANY CLAIM BY ME, THE CHILD, OR MY FAMILY, THE CHILD’S FAMILY, ESTATE, HEIRS OR ASSIGNS, RELATED THERETO. In the event an injury has occurred, I hereby give full permission to and its staff to provide appropriate care for such injury to include transportation to an appropriate medical facility and/or emergency services such as ambulance, rescue, etc. I FULLY UNDERSTAND AND AGREE THAT THESE TERMS ARE CONTRACTUAL AND NOT A MERE RECITATION AND THAT I HAVE READ THIS WAIVER AND RELEASE AND I FULLY UNDERSTAND THE TERMS AND THEIR LEGAL EFFECTS. I HAVE VOLUNTARILY READ THIS WAIVER AND RELEASE AND MY ACKNOWLEDGEMENT OF THE BOOKING POLICIES AND WAIVER OF RIGHTS AND RELEASE OF LIABILITY CONSTITUTES A RELEASE OF VALUABLE RIGHTS. In the event that guests have any questions or concerns about the booking policies, they are to notify Maui Activity Concierge LLC prior to confirming their reservation(s). If you have any additional questions about the policies, please contact us directly at 808-868-0253 or by email at info@MauiActivityConcierge.com. Mahalo for using Maui Activity Concierge, LLC!
By submitting your request you have read, acknowledged, and accept the terms and conditions above. Guests are responsible to accept the charge for the item(s) outlined on their confirmation itinerary they have requested to booked if they are available. For questions about the above policies, please contact us prior to booking by phone at 808-868-0253 or by email at info@MauiActivityConcierge.com during business hours. Mahalo for using Maui Activity Concierge, LLC!