Frequently Asked Questions


Maui is a very special place and we are happy to share our extensive island knowledge with you. There are several frequently asked questions about using Maui Activity Concierge as your preferred island Concierge along with commonly asked questions about the island that we wanted to share with you. We are here to make your stay relaxing, enjoyable, and easy!

I've never been to Maui before, what should I do?

E welina mai (welcome) to Maui! The island of Maui has so many things to see and do and we are happy to help you every step of the way to find the right thing for you! We offer an interactive online booking portal or if you have questions, you can send us and email or call us at 808-868-0253 if you prefer to speak with one of our Concierge specialists directly. We look forward to helping you have a great vacation on Maui!

Do you only offer activities and services listed on your website?

There are a lot of activities and services found here and it can be overwhelming to even start planning. We have relationships with many vendors and would be happy to help further look into other activities or services if you do not see it listed on our website.

What to do when you feel overwhelmed?

Simply using your favorite search engines can be quite overwhelming. We are here at your service to help make planning easy and less stressful.  Our company is locally owned and operated in Maui, so we know how to find the right things for you based on your needs.  There are several different ways to get started and often we recommend just giving us a call at 808-868-0253 to speak with an agent to get started.  Other ways to get in touch with us:

How much are the activities?

Activities range in pricing pending on the trip. You can view all of our top recommendations for activities on our website here.

What are your booking policies?

A valid credit card is required to secure your booking at the time of booking. Most reservations will have a 72 Hours (3 Days) prior to your activity or service and we will process the card you provided at the time of booking. In the event the cancellation policy differs from our standard policy, we will notify you accordingly. We are happy to go over all policies at the time of booking and send confirmation of your payment and updated itinerary.  Most activities will have taxes implemented by the State or the County.  The most common tax is General Excise Tax (4.166%) and Harbor Fee (3%) for most boat tours and fuel surcharge (ranges by tour). There are no additional booking fees to have our Concierge assist you.

Can you help with big and small groups/families?

Yes!  We have helped parties of 1 to 300+ coordinate, plan, and execute activities, services, and restaurants.  Often times it can be very challenging to coordinate everyone in larger size groups (and at times smaller groups!) so please feel free to Contact Us today or give us a call at 808-868-0253.

If you are coming with a very large group requiring more attention, we are happy to be there every step of the way for you.  Let us know how we can help you have an organized and worry-free time here on Maui.

What is the weather like?

Maui is located in a tropical region and temperatures range from 70 – 90 degrees Fahrenheit pending on the time of the year. Though it is a tropical environment, visiting places such as Haleakala can be very cold. The trade winds play a large factor in the weather on Maui which can change the weather quickly. Usually the beach cities are quite dry for the most part and it does not rain as much in these locations. It is very common for the trade winds to pick up in the late morning ours and continue throughout the afternoon. Some activities do go out rain or shine, during the time of booking we will provide you further information about this.

Should I rent a car?

Most guests would like to venture outside of their condo/hotel at some point during their stay and we do highly recommend renting a car to take advantage of exploring the island. Tough generally speaking Maui is a small island, but it is very challenging to get around without a car on Maui since things are quite spread out. Don’t miss out on our discounted rates offered through AVIS & Budget. You can also learn more about renting a car on our recent blog.

Can you assist in custom or private tours?

For guests looking to experience the most of the island, allow Maui Activity Concierge to assist in helping plan your private tours or creating custom itineraries. From private jets, helicopters, or private yacht/boat charters, you can contact us directly at 808-868-0253 or at info@MauiActivityConcierge.com

How far away is my accommodation from the airport?

Upon arrival to the Kahului Airport (OGG), you will need to travel to your accommodation. Though there are shared ride shuttles, we find that this often will take more time as you will need to wait for other guests and they will need to be dropped off before you. From the Kahului Airport (OGG), it will take about:

15 minutes to travel to Paia Town
25 minutes to travel to Kihei / Wailea area
30 minutes to travel to Haiku
45 minutes to travel to Lahaina
60 minutes to travel to Kaanapali
1 hour 15 minutes to travel to Kapalua
1 hour 30 minutes to travel to Haleakala
2 Hours to travel to Hana

What other islands should I visit when I come to Maui?

As special as Maui is, many guests from long distances away to have the Hawaiian experience and wish to visit other islands during their stay. Maui Activity Concierge is pleased to assist you and your ‘ohana (family) in exploring the islands of Hawai’i to the fullest. Neighboring Island Day Trips from Maui are available that take guests to other islands such as the Big Island of Hawai’i, O’ahu, Lana’i, and Molokai’i.  You can check out some of our favorite neighboring island activities online via our booking portal or you can give us a call at 808-868-0253 or send us an email.

Book your Maui activities, services, and restaurants TODAY!