Frequently Asked Questions


Maui is a very special place and we are happy to share our extensive island knowledge with you. There are several frequently asked questions about using Maui Activity Concierge as your preferred island Concierge along with commonly asked questions about the island that we wanted to share with you. We are here to make your stay relaxing, enjoyable, and easy!

Should I wait until I get to Maui to plan thing?

The island of Maui is one of the busiest travel destinations in the U.S. and the best things on Maui book up well in advance and it is highly recommended to plan your “must do” things in advance. Planning ahead ensures there are more dates and times available for your desired activities plus it avoids having to scrambling last minute to book whatever else is available.  There are a lot of options here on Maui and it’s best not to wait last minute. Contact us today to get started at 808-868-0253 or by email at Info@MauiActivityConcierge.com. Your can see all of our recommendations on our website here.

Should I rent a car?

Renting a car on Maui is essential! Most guests think that the island of Maui is really small though it takes a while to get around and the cost of taxi cabs and ride shares add up quickly. The average guests that visits Maui is not really just sitting around at their accommodation, they have activities planned, restaurants to visit, and not to mention they want to check out all of the attractions found here like the Haleakala National Park and the famous Road to Hana!

Did you know that a taxi will cost you almost a $100 each way to get from the airport to the general Lahaina area?  By the time you pay a taxi round trip for your arrival and departure, that is nearly the cost of renting an economy car through us! A taxi from the Airport to general Kihei will be about $45 each way and keep in mind that does not include the additional trips you need to make to get to the grocery store, go shopping, drive to a different beach, or to attend your activities.  Why not rent a car and have the freedom to get around the island for a set fee?

There are many different types of cars offered when you rent a car and each guest(s) has different needs.  Typically for 2 guests, we recommend either an economy car or if you need a little more room or have a few extra guests, an intermediate car is great. For guests that require even more space, consider getting a full size or a medium SUV car to ensure there is enough room for your guests plus room for luggage.

We have a full selection of cars to pick from and you don’t miss out on our flat rates with AVIS by visiting our car rental page on our Car Rental page on our site! Guests are welcome to contact us with questions!

I've never been to Maui before, what should I do?

E welina mai (welcome) to Maui! The island of Maui has so many things to see and do and we are happy to help you every step of the way to find the right things for you and your guests! We offer an interactive online booking portal or if you prefer to work with a Concierge, you can send us and email or call us at 808-868-0253 to get started!

What are your booking policies?

We work with a wide variety of vendors and each has their own cancellation policies.  The average vendor has a 72 hour cancel policy though other options may have longer cancel periods such as 7 day or some options may be non-refundable. At times, if you have a larger sized party that are booking more seats, there may be a longer cancel policy. Please ensure to understand the cancel policy for your item(s) before you book. The cancellation period will be listed on your confirmation itinerary that we email to you for your records. Once inside of the cancel policy, we are not able to cancel or refund the bookings as we will pay the vendor in full at the cancel period.  The cancel policy is also noted on each activity on our website. It is recommended that you consider purchasing travel insurance with your insurance provider in case there is an emergency. Visit our Booking Policies to learn more.

Can you help us with a large group of people?

We certainly can! Regardless if you are visiting with a all of your extended family, a small or large wedding party, or a company/corporate gathering, Maui Activity Concierge, LLC can assist. Our custom landing pages allow your guests to book items using their own credit cars or we can also coordinate payment if one person is paying for the items arranged. It is best to connect with us by phone to get started so we can better understand your needs as each group is different.  Get started by calling us at 808-868-0253!

Can you assist in custom or private tours?

For guests looking for exclusive charters or trips, Maui Activity Concierge can assist. We have coordinated many private charters from boats to helicopter, Hana Tours to Private Chefs. Get started today by contacting us at 808-868-0253 or at info@MauiActivityConcierge.com

What is the weather like?

Year around, Maui is a very pleasant place to visit. Temperatures range from the mid-70’s year around and there is usually a nice trade wind blowing.  Keep in mind that even though you are coming to paradise, places like Haleakala National Park or other places located at higher elevations can be a little chilly at times.  The National Park can have temperatures in the 40’s in the mornings and evenings with gusty winds so please ask if you have questions on what to bring!  The beach cities are usually very pleasant to be around and for the most part Maui is a very casual places so it’s not required to bring you best suite and tie here.

What other islands should I visit when I come to Maui?

As special as Maui is, many guests come from long distances away to have the Hawaiian experience and wish to visit other islands during their stay. Maui Activity Concierge is pleased to assist you and your ‘ohana (family) in exploring the islands of Hawai’i to the fullest. Neighboring Island Day Trips from Maui are available that take guests to other islands such as the Big Island of Hawai’i, O’ahu, Lana’i, and Molokai’i.  You can check out some of our favorite neighboring island activities online via our booking portal or you can give us a call at 808-868-0253 or send us an email.

Can you help find less crowded options?

We are pretty picky with which companies that we recommend to our guests. We find that there are several larger companies here on Maui that tend to use key words and images on their sites to make it seem like there will be less guests or that the trip is guaranteed to be something that it may not quite be.  Maui Activity Concierge, LLC works with preferred service providers and our focus is on our guests having a quality experience that they will remember for years to come. Our services do not partner with timeshares or service providers that we feel do not match the values and needs of our guests and we strive to book things that are the best fit for our guests, not just because they have tons of 5 star reviews on TripAdvisor. We often speak to guests that only want to book what TripAdvisor has listed as a top activity and most guests do not realize that just because a trip was great for another guest and they wrote about it online, it does not necessarily mean that it’s the right trip for you and your party. While reviews are important, just remember that we live here locally and are a professional and quality concierge service provider. There are a LOT of options here on Maui and we tend to stick with providers we feel are more quality oriented. Contact us today to get started, we are here to help create a custom experience with options that are right for you based on your needs as a guest.

Book your Maui activities, services, and restaurants TODAY!