Mahalo for your using Maui Activity Concierge, LLC to plan your Maui vacation! Below we would like to clearly list our policies when using our website and enoying the activities and services that we book. It is required to review and agree to the booking policies below before finalizing your booking. If you have any questions or concerns about these policies, please contact us prior to booking or finalizing your confirmation itinerary!
All reservations are subject to availability and are not guaranteed as confirmed until we contact the supplier to reconfirm availability. We will always do our best to accommodate though at times the vendor may be sold out and can not accept any more bookings. Upon submitting your booking request, your card will be charged in full. More details are below about refund and cancel policies
Upon verifying availability, we will email you a confirmation. The confirmation will list the details of the trip you are taking along with the policies. A receipt is also emailed to you at the time you submit the booking request.
Tickets / Vouchers
Maui Activity Concierge is a paperless company and we will email your tickets directly to the supplier. Guests will also be provided with an e- ticket once the booking is confirmed and guests may opt to print it out though it is not necessary.
Optional Travel Insurance
All guests are offered to purchase travel insurance at check out. Upon booking, you may read more details about the insurance and opt to accept or decline at check out. Travel insurance does not ensure belongings or person(s), it only ensures your booking in the event some arises. All questions and claims related to travel insurance must be directed to the insurance provided.
Maui Activity Concierge, LLC does not share, lease, rent, or use your stay or billing information in any other way other than what is directly related to your itinerary. We may need to provide the vendor with your contact phone number to reconfirm the booking or to contact you in case of urgent matters or changes the day of your schedule item(s). By submitting a booking request with Maui Activity Concierge, LLC, you understand and agree that Maui Activity Concierge, LLC or the vendor may use your phone number and email address to contact you in the event there are changes to your requested item(s) or for items related to your itinerary. Some tours, not all, include pick up service and in the event the item(s) you have requested include transportation, we may need to provide the vendor with the address you are staying at. If you do not wish to have the vendor pick you up at your accommodation or to share your accommodation information, or for us to provide them with the pick up address of your accommodation, please notify us prior to booking to arrange for an alternative pick up location. Maui Activity Concierge is not able to share you billing details with vendors as only the last 4 digits of your card are visible to Maui Activity Concierge, LLC. As a business, we have opted to collect the funds in full from our guests that use our services and then we provide payment to the vendor that is performing the services. This is why there is a cancel period. It is the guests responsibility to provide Maui Activity Concierge, LLC with an accurate phone number and email address they can access while traveling during the booking process. Errors can happen, though it is the guests responsibility to ensure that they provide us with accurate information.
Changes are allowed to made if the change request occurs prior to the cancel period. We do not accept cancellations by any other means other than by phone during our office hours.
Credit/Debit Card Processing
By requesting a booking, you understand that you are requesting an item(s) online, electronically, using your credit/debit which means it is not physically possible for your card to be physically swiped at Maui Activity Concierge, LLC or to be present at our business when you enter your billing details on our site. You understand that you are responsible to accept the charge for the item(s) you reserved unless you cancel your item(s) outside of the listed cancel period listed on your confirmation itinerary. You understand that in the event you no-show, cancel, or do not arrive for any reason to your reserved item(s) that once the cancel period has passed that any claims to your credit card or bank company that the item(s) or services were not provided/rendered is not applicable as you have confirmed the item(s) but did not arrive. By using our services, you agree to and understand the charge being placed on your card and the policies associated. Maui Activity Concierge, LLC is required to pay the vendor in full by the time of the cancel period and that you understand you still need to pay for your activity regardless if you participate in the activity/service or not. Your card will not be processed until the outlined cancellation period for your booking listed on the confirmation itinerary and as outlined on the activity(ies) or service(s) page on our website. At the cancellation period for your item(s), we will email you a receipt for the charge. The charge will appear on your statement as Maui Activity Concierge, LLC - 808-868-0253, it will not appear as the vendor or supplier name as Maui Activity Concierge processes payment and provides payment to the vendor or supplier of the item(s) reserved. In the event you have multiple items arranged on your confirmation itinerary (that has the same or different cancellation deadline dates) we will process the full total of your confirmation itinerary at once at the cancel period of the first item(s) reserved. All charges will be processed by Maui Activity Concierge, LLC in U.S. Dollar ($) and will not include any currency exchange rate implemented by your bank. Your bank may charge other fees such as exchange rates or other fees such as, but not limited to, using an international credit card, overdraft fees, etc. Guests are responsible to understand their banks fees before using their card with Maui Activity Concierge, LLC. In the event we are not able to successfully process payment to your card (ie card declines for any reason) at the cancellation period outlined on your confirmation itinerary, we will attempt to notify you that there was an issue in collecting payment. In the event we are not able to get in touch with you to collect a new card, for any reason, your item(s) are subject to automatic cancellation and is not guaranteed that Maui Activity Concierge LLC will be able to rebook the item(s). It is the card holder’s responsibility to notify their bank that they are traveling and are expecting a charge from our services to be processed. The reason for this policy is that Maui Activity Concierge, LLC is contractually obligated and responsible to provide the vendor with payment in full at the cancellation period for your booking and in the event we cannot process payment to the card provided by the guest, we may need to cancel your booking. Contacting your card company to notify them you are expecting to travel and are expecting charges from Maui Activity Concierge, LLC is highly recommended.
The standard cancellation policy for most, not all, activities or services, is seventy-two hours prior to the item(s) check in time. In the event that the cancellation period falls outside of our normal business hours (ie during the early morning hours or late evening time), you are are responsible to call us during business hours prior to the cancel period happening and cancellation must be done by phone only – we do not accept reservations via voicemail, email, or any other means. Your confirmation itinerary outlines the cancellation period for your booking and exceptions to this are not offered. All cancellations must be made by phone only at 808-868-0253 during business hours. Cancellations are not accepted in any other way other than by phone. Reservations are not cancelled until you receive a confirmation cancellation email from Maui Activity Concierge, LLC. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies. All vendors or service providers have a cancel policy than can range in the lead times require to receive cancellation notices by. These policies are listed on the individual item(s) web pages on our website, on the confirmation guest itinerary (known as a confirmation itinerary), and on our detailed confirmation email sent a few days before your activity or services occurs. If at any point you do not understand what the cancel policy is for the item(s) you are arranging, please contact us before submitting the booking request. At the time of check out, you will also click a checkbox that ensures you have read, accepted, and understand all of the policies when reserving with us. When you check the checkbox it is recorded that you have agreed and read the policies. It is not possible to confirm a booking request without clicking the checkbox indicating that you have read, accepted, and understand the policies. In the event you do not agrees to the policies, please discontinue using the website and do not submit a booking request. The reason for the cancellation policy implemented by Maui Activity Concierge, LLC is because Maui Activity Concierge, LLC must pay the vendor by the cancellation period in full for the items booked. Regardless if you use, attend, arrive, visit, and/or participate, or not the item(s) you are requesting, you are still required to pay in full for the cost of the booking. No-shows, cancellations made within the cancel period, travel delays, flight cancellations, or any other reason to cancel inside of the cancel period will not be refunded once inside of the cancel period. All cancellation policies are listed on your confirmation itinerary and by reading, acknowledging, and accepting the terms listed, you agree to these policies. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
No Show / Do Not Arrive Policy
Guest who no-show or who are late and miss their scheduled item(s) will not be refunded regardless of the reason for being late or not arriving to their booked item(s). Guests are responsible to arrive to their scheduled item on time regardless if there is travel delays or not, this includes flight delays or cancellations. Guests who are booking item(s) for the day of or after your scheduled landing date/time and have delayed or cancelled flights, for any reason causing them to miss their tour will not be refunded once inside of the cancel period. Guests who have a change a change of plans, for any reason that results in them to miss their trip will not be refunded once inside of the cancel period. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Refunds are not offered once inside of the cancellation policy listed on your confirmation itinerary. In the event the vendor determines there is reason(s) why the item(s) you have booked cannot operate, guests will have the choice to reschedule or receive a full refund. Guest who do not meet the requirements for the item(s) will not receive refunds. It is the guest responsibility to know their own abilities and sensitivities and guests who become ill during a trip, which includes but is not limited to motion sickness, on any item(s) booked, will not be refunded. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies. In the event a refund is approved by Maui Activity Concierge, LLC, please allow 5 – 7 business days for the refund to process. While we can refund the card instantly, the funds will still need to depart from our bank to the credit card company which can take several business days. Refunds will not appear instantly in your account regardless if it is a debit or credit card.
Services with Delivery
items that involve delivery services such as grocery, paddle board rentals, baby gear, and anything else that is delivered to your accommodation are non-refundable once delivered and refunds are not offered to guests who do not use the items that are booked regardless of conditions, weather, travel delays, or for any other reason. Guest understand that delivery services are a convenience and that Maui Activity Concierge, LLC must pay the service provider in full at the cancellation period and that refunds are not offered once the items are delivered or once inside of the cancellation policy. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies. Guests who confirm grocery services understand that it is not possible for us to estimate the cost of the groceries and that the final total will not be listed on your itinerary and charged to your card until the items are delivered. Services are non-refundable once delivered.
Weather / Conditions
vendors reserve the right to alter their operations at their discretion pending conditions. This is for your safety and for the safety of others. We want all guest to have a great time though at times the weather may cause the item(s) booked to be modified. This includes, but is not limited to weather concerns, conditions, mechanical issues, or other reasons. In the event the conditions do not allow the activity to occur, determined by the vendor, guests have the right to request us to reschedule or to receive a full refund. Guests may not cancel or modify the booking once inside Please contact Maui Activity Concierge, LLC in the event that the vendor contacts you to cancel due to conditions to receive your refund. In the event the vendor determines a need to cancel and you wish to have a refund, please allow 5-7 business days for the refund to process to your account. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Car Rental Policies
If you are reserving a car, you agree and understand that Maui Activity Concierge, LLC will only collect the base portion of the car rental (the price displayed on the website and itinerary) and all other charges will be charged directly from the car rental facility for taxes, fees, upgrades, insurance, damages, or costs will be charged directly at the car rental facility. You agree and understand the booking policies for rental cars listed on website, email confirmation, and confirmation itinerary. Refunds are not offered, for any reason, once inside of the cancellation period. Guests understand that they have read all of the booking policies and details about car rentals listed on our website and in their email confirmation. As a reminder, the base portion of your car is paid for with us (Maui Activity Concierge, LLC) and does not include any insurance plan(s), mandatory Government taxes & fees, and other upgrades such as GPS, car seats, etc. which will be charged separately by AVIS when getting your car. Like any car rental facility, please be patient when picking up your car as there are other guests picking up their cars too and you may consider signing up for an AVIS Preferred Membership ahead of time to avoid longer lines. Refunds or cancellations are not accepted if you arrive and do not want to wait in line to pick up the car and decide to go elsewhere to rent a car. All reservations must be cancelled before the cancel period listed on your confirmation itinerary.
Car Rental Taxes and Fees: As a reminder, the base portion of your car is already paid for and your taxes and fees will be paid directly at AVIS when you return the car - they can also help you with the details of the taxes and fees when you pick up the car. If you wish to extend your rental, please let me know so I can notify them accordingly. Below is the current estimated taxes that the State and Federal Government will charge which are subject to change at the discretion of the Government. If you have any questions about the taxes or fees, an AVIS representative will be happy to help you upon arrival to the rental facility. As a reminder, the base portion of your car is paid for and does not include the mandatory taxes and fees in which are paid for directly at AVIS. Insurance, taxes, fees, and other upgrades such as GPS, car seats, etc. are not included in your rental price and will be charged separately by AVIS when returning the car. Here are some more details about your car rental:
Car Rental Taxes and Fees
As a reminder, the base portion of your car is already paid for and your taxes and fees will be paid directly at AVIS when you return the car - they can also help you with the details of the taxes and fees when you pick up the car. If you wish to extend your rental, please let me know so I can notify them accordingly. Below is the current estimated taxes that the State and Federal Government will charge which are subject to change at the discretion of the Government. If you have any questions about the taxes or fees, an AVIS representative will be happy to help you upon arrival to the rental facility. As a reminder, the base portion of your car is paid for and does not include the mandatory taxes and fees in which are paid for directly at AVIS. Insurance, taxes, fees, and other upgrades such as GPS, car seats, etc. are not included in your rental price and will be charged separately by AVIS when returning the car. Here are some more details about your car rental:
- General Excise (State Tax): 4.166%
- Hawaii State Rental Motor Vehicle Surcharge: $3.00/ day (24 hours)
- Customer Facility Charge: $4.50/day (24 hours)
- Vehicle License Fee: $1.20/day (24 hours)
- Airport Concession Fee:11.11%
Car Rental Insurance Plans
Prior to your arrival, we highly recommend you contact your insurance company to see if you are covered in a rental car. If you wish to opt for any additional insurance plans, you may do so directly with AVIS when you pick up the rental and pay for any additional items directly with AVIS. It is your responsibility to do this.
Car Rental Upgrades (optional)
It is your decision to upgrade your vehicle to a different category of car upon arrival to the AVIS facility. You will still pay the base price of the car that you have reserved with Maui Activity Concierge, LLC and you will be responsible for the cost of the upgrade and the different taxes / fees category that your upgrade may incur. Upgrades are based on availability upon arrival to the AVIS counter. Please ask the agent at AVIS for details. The decision to upgrade the vehicle is your decision and it is your responsibility to fully understand the upgrade costs prior to confirming the upgrade with AVIS. Maui Activity Concierge, LLC is not able to view or provide additional details of the upgrades as the transaction is handled between the guest and AVIS directly.
Car Rental Duration & Return Times
All rentals are valid in 24-hour increments. Providing your landing and departure better assists AVIS in understanding when guests will be picking up and returning rental cars, however, this is not a guarantee pick up time - it is a notice to the AVIS team for an estimate when you are landing. AVIS will do their best to to assist all guests in rental facility as quickly as possible. Upon arrival to the counter at AVIS, reconfirm with the AVIS agent when the start and end time is for your service agreement with them. If you pick up the car at, for example, 3:15pm, it is due back on your departure date at 3:15pm. If you have a later flight, please notify us prior to your arrival as it may be more cost effective to reserve the car for one more night than to pay the hourly overage fees for returning the car after your designated return time. Often times the hourly rate is equivalent to our daily rate. Your car rental contact will outline more details of the various policies. Please ask the AVIS agent if you have questions or do not understand the items on the contract.
Car Rental Contract
Upon arrival to the AVIS facility, guests are presented with an AVIS rental contract and guests are responsible to understand the various terms and conditions in the contract that may potentially apply towards your reservation. These incidental charges include and are not limited to late return fees, damages, insurance, and excessive cleaning fees, etc. Please ask questions at the counter if you do not understand the various fees that may apply. Maui Activity Concierge, LLC is not responsible for guests negligence to look at their receipt and review charges with AVIS! You will receive two separate charges for your car rental, one from Maui Activity Concierge, LLC for the base portion of the car rental and one from AVIS which will include government taxes/fees, insurance, upgrades, any incidental charges, car seats, etc. For questions about the charge(s) that AVIS has applied to your card, please contact them at 1-800-352-7900. Upon returning the car, please ensure to get a receipt and review this PRIOR to leaving the AVIS facility and review your bill! You will pay the base portion of your rental with Maui Activity Concierge, LLC and the taxes/fees with AVIS.
Car Rental Cancellation Policy
All car rental reservations require a 72 hour cancellation period (3 days prior to your arrival date) and all cancellation requests must be made during our business hours of operation. Refunds are not offered to any booking within the cancellation period of 72 hours for any reason including travel delays. Travel insurance is highly recommended and up to the guests’ to purchase on their own. Cancellation reasons includes, but is not limited to, no-show, change of plans, do not need the car, guest count changing, accidental duplicate booking, invalid ID or other form of payment at AVIS or for any other reasons. Guests who no-show to their booking that Maui Activity Concierge has confirmed will be charged in the full amount without refund of the base portion of the car that we processed payment for. Guests are to notify Maui Activity Concierge prior to the cancellation period of any changes to their booking. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies.
Credit Card Disputes
Maui Activity Concierge wants to help resolve any questions or concerns for billing directly with guests that use our website. Prior to making any claims with your bank or credit card company, please contact Maui Activity Concierge, LLC first. By booking, you agree to contact us prior to ensure we can assist you first as disputes are costly to our locally owned and operated company. The total cost and cancel policy of each item(s) being booked are listed on your confirmation itinerary that is emailed to you at the time of booking. By submitting a booking request, you agree to give Maui Activity Concierge, LLC the chance to resolve any issues directly with you within 90 days of the date of the charge. If we are not able to resolve the issues within 90 days, you may seek relief via arbitration with your credit card company. All guest(s) must abide by the cancellation policy listed on their confirmation itinerary regardless of the reason for cancellation, no exceptions. Maui Activity Concierge, LLC cancel policy listed on your confirmation itinerary supersedes any other listed cancellation policies. By agreeing to the terms and conditions and by submitting your booking request, you understand, agree, and acknowledge all of the policies listed in the terms and conditions. Our contact phone number is 808-868-0253 and our email address is info@MauiActivityConcierge.com.
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY: THIS SECTION RELEASES MAUI ACTIVITY CONCIERGE LLC FROM ALL LIABILITY: I am aware that there are dangers and inherent risks when participating in the activities or services that have been arranged (the “Activities”). I am voluntarily participating in these Activities and/or being the parent, guardian or person having the care and custody of the child/children/minor(s) (individually or collectively referred to as the “Child”) hereby consent to their participation in the Activities. I have informed Maui Activity Concierge of any physical limitations that I (and the Child) may have. I understand Maui Activity Concierge will rely upon the information that I provide. I hereby release Maui Activity Concierge LLC, and their respective affiliates, subsidiaries, officers, directors, shareholders, members, managers, representatives, employees, and agents (“Releasees”) from any and all claims, actions, damages, costs, and expenses, including, but not limited to, personal injury, property damage or wrongful death relating in any way to my (and the Child’s) use of the equipment rented from Releases or their contractors, the Activities or any activities incidental thereto. THIS INCLUDES, WITHOUT LIMITATION, ANY CLAIMS, DAMAGES OR ACTIONS ARISING OR RESULTING FROM THE ORDINARY NEGLIGENCE OF RELEASEES. I hereby agree to waive any and all such claims and declare that this Waiver and Release is to be binding upon my (and the Child’s) heirs, executors, administrators, and assigns. I FULLY UNDERSTAND THAT I (AND THE CHILD) FOREVER GIVE UP ANY RIGHT TO SUE OR MAKE CLAIM AGAINST THE RELEASEES IF I (OR THE CHILD) SUFFER INJURY OR DAMAGE EVEN THOUGH I DO NOT KNOW WHAT OR HOW EXTENSIVE THE INJURY OR DAMAGE MAY BE. I HEREBY PERSONALLY ASSUME ALL RISKS WHETHER FORESEEN OR UNFORESEEN IN CONNECTION WITH THE MY (AND THE CHILD’S) USE OF THE EQUIPMENT, THE ACTIVITIES AND ANY ACTIVITIES INCIDENTAL THERETO AND FURTHER TO INDEMNIFY AND HOLD HARMLESS THE RELEASEES FROM ANY CLAIM BY ME, THE CHILD, OR MY FAMILY, THE CHILD’S FAMILY, ESTATE, HEIRS OR ASSIGNS, RELATED THERETO. In the event an injury has occurred, I hereby give full permission to and its staff to provide appropriate care for such injury to include transportation to an appropriate medical facility and/or emergency services such as ambulance, rescue, etc. I FULLY UNDERSTAND AND AGREE THAT THESE TERMS ARE CONTRACTUAL AND NOT A MERE RECITATION AND THAT I HAVE READ THIS WAIVER AND RELEASE AND I FULLY UNDERSTAND THE TERMS AND THEIR LEGAL EFFECTS. I HAVE VOLUNTARILY READ THIS WAIVER AND RELEASE AND MY ACKNOWLEDGEMENT OF THE BOOKING POLICIES AND WAIVER OF RIGHTS AND RELEASE OF LIABILITY CONSTITUTES A RELEASE OF VALUABLE RIGHTS. In the event that guests have any questions or concerns about the booking policies, they are to notify Maui Activity Concierge LLC prior to confirming their reservation(s). If you have any additional questions about the policies, please contact us directly at 808-868-0253 or by email at info@MauiActivityConcierge.com. Mahalo for using Maui Activity Concierge, LLC!
By submitting your request you have read, acknowledged, and accept the terms and conditions above. Guests are responsible to accept the charge for the item(s) outlined on their confirmation itinerary they have requested to booked if they are available. For questions about the above policies, please contact us prior to booking by phone at 808-868-0253 or by email at info@MauiActivityConcierge.com during business hours. Mahalo for using Maui Activity Concierge, LLC!
Maui Activity Concierge, LLC
PO BOX 880376
Puakalani, HI 96788