Mahalo for using Maui Activity Concierge, LLC! At the time of check out, guests will need to carefully review the booking policies before submitting a booking request. We want all of our guests to enjoy the island of Maui to the fullest with the understanding that there are some details to review prior to submitting a booking request. Below we have included more information about the terms and conditions when using Maui Activity Concierge, LLC’s website to book. If you have any questions or concerns, please call us at 808-868-0253 prior to booking:
Availability: all reservations are subject to availability and we will do our best to accommodate all requests. Due to the popularity of most of the item(s) that Maui Activity Concierge, LLC reserves, space is limited and advance planning is needed. By submitting a request, it is not a guarantee that the requested item(s) are available as Maui Activity Concierge, LLC will need to verify with the service provider that there is availability for the requested item(s). If you are requesting an item(s) inside of the cancel period, Maui Activity Concierge, LLC will verify availability first and then process payment accordingly. If your requested item(s) are not available, we will not process payment and will contact you to provide options to discuss details of other options including pricing and availability. We can then process payment accordingly.
Confirmation Itinerary: after Maui Activity Concierge, LLC has verified availability for your requested item(s), we will email you a confirmation itinerary which is a document that outlines general details of your requested items(s) such as date, check in time, cancel policy and other generic items. The confirmation itinerary is sent you via email and will contain a PDF that is your confirmation itinerary. It is your responsibility to ensure this document is received by checking your email, junk, spam, or other folders. If you do not receive a confirmation itinerary via email, please contact us right away at 808-868-0253.
Tickets / Voucher: at the cancellation period, we will email you a detailed confirmation email that outlines more specific information related to your item(s) including driving directions, recommended items to bring with you, a reminder of the cancellation policy, and more tour details. It is not required to print this off as we email a copy of your tickets/voucher to the vendor. If you do not received your tickets by 24 hours prior via email, please contact us right away at 808-868-0253.
Credit Card Processing: your card will not be processed until the outlined cancellation period for your booking listed on the confirmation itinerary and as outlined on the item(s) page on our website. At the cancellation period for your item(s), we will email you a receipt for the charge and the charge will appear on your statement as “Maui Activity Concierge, LLC – 808-868-0253”. In the event you have multiple items arranged that have different cancellation deadlines, we will process the full total of your itinerary. All charges will be processed in USD ($) and will not include any currency exchange rates that may be implemented by your bank (if any – common for international credit cards outside of the US).
Guest Information: We may need to provide the service provider with you contact phone number to reconfirm the booking or contact you incase of emergency. Some tours, not all, include pick up service and in the event the item(s) you have requested include transportation, we may need to provide the vendor with the address you are staying at. If you do not wish to have the vendor pick you up at your accommodation, please notify us prior to booking to arrange for an alternative pick up location. We are not able to share you billing details with vendors as only the last 4 digits of your card are visible to Maui Activity Concierge, LLC. It is the guests responsibility to provide Maui Activity Concierge, LLC with an accurate phone number and email address they can access while traveling.
Modifications: changes are allowed to your booking as long as the changes are being done outside of the cancellation period outlined on your itinerary. Please note that requests to change the booking are subject to availability. Changes must be done during business hours and by phone only by calling 808-868-0253. We are not able to modify bookings unless we speak directly with you by phone during regular business hours. Voicemail or email modifications are not accepted.
Restrictions & Cancellations: all activities and services have cancellation policies. Maui Activity Concierge, LLC books a wide range of services and activities that all range in cancellation policies pending the item(s) booked. The cancellation policy is noted, in writing, on all items on our website. The cancellation policy for each item(s) on your itinerary will also outline the cancel policy for your booking. In the event there is not a cancellation policy listed, it is understood that it is non-refundable unless other wise noted by Maui Activity Concierge, LLC. Refunds are not offer to guests who do not arrive to their scheduled activity regardless of the reason, including but not limited to, travel delays of any type, change of plans, or any other reason. Guests are provided with a confirmation itinerary and a detailed email with important information about their requested item(s) and also will include our contact phone number. By clicking and agreeing to the terms and conditions listed, you agree to understand the policies for your booking.
No Show Policy: refunds are not offer to guests who do not arrive to their scheduled activity regardless of the reason, including but not limited to, being late, travel delays of any type, change of plans, or any other reasons. Guests are provided with a confirmation itinerary and a detailed email with important information about their requested item(s) and also will include our contact phone number.
Disputes: Maui Activity Concierge wants to help resolve any questions or concerns for billing directly with guests that use our website. You agree to give us the chance to resolve any issues directly with you within 60 days of the date of the charge. If we are not able to resolve the issues within 60 days, you may seek relieve via arbitration with your credit card company. All guest must abide by the cancellation policy listed on their confirmation itinerary. By agreeing to the terms and conditions above, you understand all the policies listed above. Our contact phone number is 808-868-0253 and our email address is info@MauiActivityConcierge.com.
Weather & Conditions: vendors reserve the right to alter their operations at their discretion. In the event the vendor determines conditions are not suitable to operate or need to adjust their operation, they reserve the right to alter the activity accordingly. This includes, but is not limited to weather concerns, conditions, mechanical issues, or other reasons.
Car Rentals: please refer back to the the individual car rental page for more details on the rental car. Taxes and fees are paid for at AVIS and are not included in the price. Insurance is not included. Guest are responsible to review the car rental pages for more details. Upon booking, you will receive a detailed confirmation that recaps your booking.
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY: THIS SECTION RELEASES MAUI ACTIVITY CONCIERGE LLC FROM ALL LIABILITY I am aware that there are dangers and inherent risks when participating in the activities or services that have been arranged (the “Activities”). I am voluntarily participating in these Activities and/or being the parent, guardian or person having the care and custody of the child/children/minor(s) (individually or collectively referred to as the “Child”) hereby consent to their participation in the Activities. I have informed Maui Activity Concierge of any physical limitations that I (and the Child) may have. I understand Maui Activity Concierge will rely upon the information that I provide. I hereby release Maui Activity Concierge LLC, and their respective affiliates, subsidiaries, officers, directors, shareholders, members, managers, representatives, employees, and agents (“Releasees”) from any and all claims, actions, damages, costs, and expenses, including, but not limited to, personal injury, property damage or wrongful death relating in any way to my (and the Child’s) use of the equipment rented from Releases or their contractors, the Activities or any activities incidental thereto. THIS INCLUDES, WITHOUT LIMITATION, ANY CLAIMS, DAMAGES OR ACTIONS ARISING OR RESULTING FROM THE ORDINARY NEGLIGENCE OF RELEASEES. I hereby agree to waive any and all such claims and declare that this Waiver and Release is to be binding upon my (and the Child’s) heirs, executors, administrators, and assigns. I FULLY UNDERSTAND THAT I (AND THE CHILD) FOREVER GIVE UP ANY RIGHT TO SUE OR MAKE CLAIM AGAINST THE RELEASEES IF I (OR THE CHILD) SUFFER INJURY OR DAMAGE EVEN THOUGH I DO NOT KNOW WHAT OR HOW EXTENSIVE THE INJURY OR DAMAGE MAY BE. I HEREBY PERSONALLY ASSUME ALL RISKS WHETHER FORESEEN OR UNFORESEEN IN CONNECTION WITH THE MY (AND THE CHILD’S) USE OF THE EQUIPMENT, THE ACTIVITIES AND ANY ACTIVITIES INCIDENTAL THERETO AND FURTHER TO INDEMNIFY AND HOLD HARMLESS THE RELEASEES FROM ANY CLAIM BY ME, THE CHILD, OR MY FAMILY, THE CHILD’S FAMILY, ESTATE, HEIRS OR ASSIGNS, RELATED THERETO. In the event an injury has occurred, I hereby give full permission to and its staff to provide appropriate care for such injury to include transportation to an appropriate medical facility and/or emergency services such as ambulance, rescue, etc. I FULLY UNDERSTAND AND AGREE THAT THESE TERMS ARE CONTRACTUAL AND NOT A MERE RECITATION AND THAT I HAVE READ THIS WAIVER AND RELEASE AND I FULLY UNDERSTAND THE TERMS AND THEIR LEGAL EFFECTS. I HAVE VOLUNTARILY READ THIS WAIVER AND RELEASE AND MY ACKNOWLEDGEMENT OF THE BOOKING POLICIES AND WAIVER OF RIGHTS AND RELEASE OF LIABILITY CONSTITUTES A RELEASE OF VALUABLE RIGHTS. In the event that guests have any questions or concerns about the booking policies, they are to notify Maui Activity Concierge LLC prior to confirming their reservation(s). If you have any additional questions about the policies, please contact us directly at 808-868-0253 or by email at info@MauiActivityConcierge.com. Mahalo for using Maui Activity Concierge, LLC!