Frequently Asked Questions


Maui is a very special place and we are happy to share our extensive island knowledge with you. There are several frequently asked questions about using Maui Activity Concierge as your preferred island Concierge along with commonly asked questions about the island that we wanted to share with you. We are here to make your stay relaxing, enjoyable, and easy!

Should I wait until I get to Maui to plan thing?

No! The island of Maui is a busy destination and due to the popularity of the items that we recommending, guests should plan well ahead of time.  The best things on our Maui book up well in advance. Typically we find the best availability is 30 to 60 days ahead of your arrival. This ensures you have more opportunities to book the items you wish to rather than scrambling last minute to book whatever else is available.  Contact us today to get started at 808-868-0253 or by email at Info@MauiActivityConcierge.com. You can view all of our top recommendations for activities on our website here.

I've never been to Maui before, what should I do?

E welina mai (welcome) to Maui! The island of Maui has so many things to see and do and we are happy to help you every step of the way to find the right things for you and your guests! We offer an interactive online booking portal or if you prefer to work with a Concierge, you can send us and email or call us at 808-868-0253 to get started!

Should I rent a car?

YES! Many guests mention that they are just planning on using various taxi’s or Uber to get around, however, keep in mind that they will not be able to take you to places such as Hana and Haleakala and don’t forget they add up in costs quickly!  The average taxi ride from the airport to Wailea is about $60.00 and to Lahaina and be closer to $100.00 one way.  By the time you paid for a round trip transfer from the airport, you may as well just rent a car for a little bit more. The convenience of having a car rental here on Maui is well worth spending a little bit more to have the luxury of going where and when you want to.  Often times taxi or Uber options can take a little time to get to you as well since they are not as readily available as you may find in a larger city.  Take advantage of our flat seasonal rates with AVIS on our Car Rental page.

What are your booking policies?

A valid credit card is required to secure your booking at the time of booking. Most reservations will have a 72 Hours (3 Days) prior to your activity or service and we will process the card you provided at the time of booking. In the event the cancellation policy differs from our standard policy, we will notify you accordingly. We are happy to go over all policies at the time of booking and send confirmation of your payment and updated itinerary.  Most activities will have taxes implemented by the State or the County.  The most common tax is General Excise Tax (4.166%) and Harbor Fee (3%) for most boat tours and fuel surcharge (ranges by tour). There are no additional booking fees to have our Concierge assist you.

Can you help us with a large group of people?

Yes! We can assist you regardless if you are on a honeymoon, family vacation, wedding, or any other type of group. Please feel free to reach out to us to get started, we are here for you every step of the way!

What is the weather like?

Maui is located in a tropical region and temperatures range from 70 – 90 degrees Fahrenheit pending on the time of the year. Though it is a tropical environment, visiting places such as Haleakala can be very cold. The trade winds play a large factor in the weather on Maui which can change the weather quickly. Usually the beach cities are quite dry for the most part and it does not rain as much in these locations. It is very common for the trade winds to pick up in the late morning hours and continue throughout the afternoon. Some activities do go out rain or shine, during the time of booking we will provide you further information about this.

Can you assist in custom or private tours?

For guests looking for exclusive charters or trips, Maui Activity Concierge can assist. We have coordinated many private charters from boats to helicopter, Hana Tours to Private Chefs. Get started today by contacting us at 808-868-0253 or at info@MauiActivityConcierge.com

What other islands should I visit when I come to Maui?

As special as Maui is, many guests come from long distances away to have the Hawaiian experience and wish to visit other islands during their stay. Maui Activity Concierge is pleased to assist you and your ‘ohana (family) in exploring the islands of Hawai’i to the fullest. Neighboring Island Day Trips from Maui are available that take guests to other islands such as the Big Island of Hawai’i, O’ahu, Lana’i, and Molokai’i.  You can check out some of our favorite neighboring island activities online via our booking portal or you can give us a call at 808-868-0253 or send us an email.

Book your Maui activities, services, and restaurants TODAY!