Frequently Asked Questions


Maui is a very special place and we are happy to share our extensive island knowledge with you. There are several frequently asked questions about using Maui Activity Concierge as your preferred island Concierge along with commonly asked questions about the island that we wanted to share with you. We are here to make your stay relaxing, enjoyable, and easy!

Why Should We Use Your Service?

As a small business that is 100% locally owned and operated company, we value your business. In addition to supporting our services, you are also supporting our other local vendors that we use as well.

When Should I Start Planning

We highly recommend that you consider planning well before your arrival to Maui as the best things offered on Maui book ahead of time. Every traveler has their preference on how much to plan, though the average guests usually books 2 things ahead of time.  Plan your “must do” things first and then any additional items can be booked around the preferred options.

I've never been to Maui before, what should I do?

E welina mai (welcome)!  The island of Maui has so many thing to see and do and rather than us telling you what to do or just booking you on what people say is “popular”, we would rather take the time to really discuss options and go over items that fit your needs. Each guest has different needs and we find that most guests appreciate the extra care and information. If you are on the go, you can always visit our booking portal online here to get started: https://mauiactivityconcierge.com/booking/

Do you have more questions or need assistance in making a custom itinerary? Contact us today at 808-868-0253 or at info@mauiactivityconcierge.com to get started!

Should I rent a car?

YES! Most guests do not realize how big the island of Maui really is. Most guests these days seem to use ride share apps and taxi, however, keep in mind that these can not take you everywhere on Maui and the average guests wants to get out and enjoy the island to fullest rather than sitting around at their accommodation everyday. Car rentals are a huge time and money saver as the cost of the ride share apps can add up really fast.

Take advantage of our flat seasonal rates with AVIS located at the Kahului Airport (OGG)!  Below are the current rates for 2019 based on a one to seven night stay and further below are some helpful tips and other details. You may learn more or request a booking here: https://mauiactivityconcierge.com/activities/carrental/

AVIS Weekly Rental (1-7 Nights) from January 1st, 2019 to December 14th, 2019

  • Economy Car (A): $185.00+taxes/fees (Ford Fiesta or similar)
  • Intermediate Car (C): $229.00+taxes/fees (Chevy Cruz or similar)
  • Full Size Car (E): $270.00+taxes/fees (Chevy Malibu or similar)
  • Medium SUV (F): $369.00+taxes/fees (Ford Escape or similar)
  • Medium Luxury SUV (XE): $629.00+taxes/fees (BMW X5 or similar)
  • 4 Door Jeep (XD): $465.00+taxes/fees (Jeep Wrangler)
  • 2 Door Jeep (XL): $399.00+taxes/fees (Jeep Wrangler)
  • Convertible Car (K): $389.00+taxes/fees (Ford Mustang or similar)
  • Mini Van (seats 7) (V): $399.00+taxes/fees (Chrysler Pacifica or similar)
  • Elite SUV (seats 7) (S): $399.00+taxes/fees (Ford Explorer or similar)
  • Full Size SUV (seats 7) (Z): $555.00+taxes/fees (Expedition or similar)
  • Large SUV (seats 7) (L):$659.00+taxes/fees (Suburban or similar)
  • Premium Large SUV (seats 7) (XP): $1299.00+taxes/fees (Lincoln Navigator or similar)

 

AVIS Weekly Rental (1-7 Nights) from December 15th, 2019 to January 1st, 2020

  • Economy Car (A): $185.00+taxes/fees (Ford Fiesta or similar)
  • Intermediate Car (C): $229.00+taxes/fees (Chevy Cruz or similar)
  • Full Size Car (E): $270.00+taxes/fees (Chevy Malibu or similar)
  • Medium SUV (F): $369.00+taxes/fees (Ford Escape or similar)
  • Medium Luxury SUV (XE): $629.00+taxes/fees (BMW X5 or similar)
  • 4 Door Jeep (XD): $465.00+taxes/fees (Jeep Wrangler)
  • 2 Door Jeep (XL): $399.00+taxes/fees (Jeep Wrangler)
  • Convertible Car (K): $389.00+taxes/fees (Ford Mustang or similar)
  • Mini Van (seats 7) (V): $399.00+taxes/fees (Chrysler Pacifica or similar)
  • Elite SUV (seats 7) (S): $399.00+taxes/fees (Ford Explorer or similar)
  • Full Size SUV (seats 7) (Z): $555.00+taxes/fees (Expedition or similar)
  • Large SUV (seats 7) (L):$659.00+taxes/fees (Suburban or similar)
  • Premium Large SUV (seats 7) (XP): $1299.00+taxes/fees (Lincoln Navigator or similar)

Government Taxes & Fees: The Government mandates various taxes & fees with all car rental companies. Our rates are contracted rates and all taxes & fees are paid at AVISdirectly. View the estimated taxes & fees using our Car Rental Taxes & Fees Guide. There is a 1.5% non-refundable reservation fee which is added to your booking at the time of check out.

Car Rental Tips & Helpful Information

  • Our rates are valid for AVIS locations on Maui, Kaua’i, Big Island of Hawai’i, and O’ahu
  • Taxes, fees, insurance, upgrades, car seats, are not included in the pricing. All items above the base price of the car (portion paid with Maui Activity Concierge) are paid at AVIS directly.
  • There is a shuttle at the Kahului Airport (OGG) to take guests just down the road to AVIS
  • Contact your insurance company ahead of time to see if you are already covered, it is not included!
  • Get an AVIS Preferred Membership to save time at the airport! Ask me for more details!
  • Consider your arrival & departure flight times when booking; rentals are valid for 24 hour durations
  • For early flight arrivals w/ later departure times, it may be less to rent an extra day vs hourly overages
  • Rentals require a 72 hour (3 days prior) cancel policy and refunds are not issued after the cancel period regardless of the reason for cancellation.
  • All prices are in US Dollar ($) and will be charged in USD. Your bank may charge exchange rate fees

AVIS Preferred Membership: AVOID LONGER LINES and consider getting an AVIS Preferred Membership. If you sign up, you can go to the AVIS Preferred line instead of the general admission line and it is free, easy, and will make your arrival to Maui a little easier:  https://www.avis.com/car-rental/profile/register.ac?APPLICATION_TYPE=PREFERRED&AWD_NUMBER=H461425&CID=_LMPreferred

We need to know at least a week ahead of time as we have to message our contact at AVIS to ask them to insert your number on file. Membership number can NOT be added at the counter and must be done at the time of booking so please let us know ASAP once you get your membership.

Cancel Policy: Upon booking your card will be charged in full for the base price of the car. In addition, the following policies will apply to all car rental reservations:

  • All reservations require 72 hours (or more) notice of cancellation prior to the day of pick up
  • Refunds are not issued to guests who cancel, for any reason, after cancel period passes
  • There is a 1.5% USD Non-Refundable Fee to reserve
Can you help us with a large group of people?

We certainly can! Regardless if you are visiting with a all of your extended family, a small or large wedding party, or a company/corporate gathering, Maui Activity Concierge, LLC can assist. Our custom landing pages allow your guests to book items using their own credit cars or we can also coordinate payment if one person is paying for the items arranged. It is best to connect with us by phone to get started so we can better understand your needs as each group is different.  Get started by calling us at 808-868-0253!

Can you assist in custom or private tours?

For guests looking for exclusive charters or trips, Maui Activity Concierge can assist. We have coordinated many private charters from boats to helicopter, Hana Tours to Private Chefs. Get started today by contacting us at 808-868-0253 or at info@MauiActivityConcierge.com

What is the weather like?

Year around, Maui is a very pleasant place to visit. Temperatures range from the mid-70’s year around and there is usually a nice trade wind blowing.  Keep in mind that even though you are coming to paradise, places like Haleakala National Park or other places located at higher elevations can be a little chilly at times.  The National Park can have temperatures in the 40’s in the mornings and evenings with gusty winds so please ask if you have questions on what to bring!  The beach cities are usually very pleasant to be around and for the most part Maui is a very casual places so it’s not required to bring you best suite and tie here.

What other islands should I visit when I come to Maui?

As special as Maui is, many guests come from long distances away to have the Hawaiian experience and wish to visit other islands during their stay. Maui Activity Concierge is pleased to assist you and your ‘ohana (family) in exploring the islands of Hawai’i to the fullest. Neighboring Island Day Trips from Maui are available that take guests to other islands such as the Big Island of Hawai’i, O’ahu, Lana’i, and Molokai’i.  You can check out some of our favorite neighboring island activities online via our booking portal or you can give us a call at 808-868-0253 or send us an email.

Can you help find less crowded options?

We are pretty picky with which companies that we recommend to our guests. We find that there are several larger companies here on Maui that tend to use key words and images on their sites to make it seem like there will be less guests or that the trip is guaranteed to be something that it may not quite be.  Maui Activity Concierge, LLC works with preferred service providers and our focus is on our guests having a quality experience that they will remember for years to come. Our services do not partner with timeshares or service providers that we feel do not match the values and needs of our guests and we strive to book things that are the best fit for our guests, not just because they have tons of 5 star reviews on TripAdvisor. We often speak to guests that only want to book what TripAdvisor has listed as a top activity and most guests do not realize that just because a trip was great for another guest and they wrote about it online, it does not necessarily mean that it’s the right trip for you and your party. While reviews are important, just remember that we live here locally and are a professional and quality concierge service provider. There are a LOT of options here on Maui and we tend to stick with providers we feel are more quality oriented. Contact us today to get started, we are here to help create a custom experience with options that are right for you based on your needs as a guest.

What are your booking policies?

We work with a wide variety of vendors and each has their own cancellation policies.  The average vendor has a 72 hour cancel policy though other options may have longer cancel periods such as 7 day or some options may be non-refundable. At times, if you have a larger sized party that are booking more seats, there may be a longer cancel policy. Please ensure to understand the cancel policy for your item(s) before you book. The cancellation period will be listed on your confirmation itinerary that we email to you for your records. Once inside of the cancel policy, we are not able to cancel or refund the bookings as we will pay the vendor in full at the cancel period.  The cancel policy is also noted on each activity on our website. It is recommended that you consider purchasing travel insurance with your insurance provider in case there is an emergency. Visit our Booking Policies to learn more.

Book your Maui activities, services, and restaurants TODAY!